Frequently Asked Questions
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Have a question we didn't answer? Use the chat feature or email us directly!
Does my group join other groups?
Due to current health concerns, each timeslot is a 'private' event. Once you sign up for your time slot, we will book all remaining slots without charge.
The minimum number of players per room is two, the maximum is set per room. Contact us today for special group pricing and special event packages.
How do I get out of the room?
Once shut in the room, you will have either 20 minutes or 1 hour (depending on your room choice) to search for clues and solve the puzzles to lead to your 'escape'! We are all about shared experiences and quality time, what better way then being shut in a room with your team?
Is there an age requirement?
All of our puzzles are designed for adult minds, but we welcome all ages and customize certain puzzles for younger players. If you have a member of your party under the age of 15, there must be at least one adult chaperone accompanying them.
What time do I need to arrive?
We recommend you arrive about 15 minutes before your scheduled time to allow everyone to fill out their waivers and assemble. Also a good time for last-minute strategies.
There is street parking, but during NOTO events there is no guarantee that you will find a close spot immediately. Please plan accordingly. See the NOTO Arts District Calendar for more!
What is your cancellation policy?
There is no cancellation fee if you cancel 48 hours before your booked time. Within the 48 hour window, either a $10 service charge will be applied or store credit is available for a future booking.
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All of our rooms are designed to be a blast and mentally challenging. They are definitely not meant to be scary.
Are the rooms scary?
Can I bring Alcohol and snacks?
We do not allow any outside food or drinks, besides water, in our rooms. We also have the right to refuse entry to our rooms if you appear to be too intoxicated. This is for the safety of other players as well as the security of the items in our rooms.
What do I get for booking an event block?
Our standard event block gives you:
-Tables and Chairs for up to 15
-A food/snack table as needed
-up to 3 runs through the 20 minute room
-Additional time for setup/tear down
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Great for birthdays, team building meetings, and more!
Contact us for availability today.
What kind of special events can I celebrate with you?
Have a special something that you want someone to find in our room? Planning a special reveal of an upcoming addition to the family or a special trip? We can help! Email us directly with your details and we can figure out the best way to surprise the special people in your life.
Do I need any special skills or knowledge?
Everything you need to solve the puzzles and reach your objective is located in the room. There may be some very easy math involved, perhaps a cipher. Paper and/or marker boards are provided in each room, along with some reading glasses or magnifying glasses as needed.